Support for your business regardless of location
Whether your business is cloud-based or is looking to move, our Remote IT support services can provide the help you need. We can provide remote working tech support no matter where your team is based in Greece.
Our customers are at the heart of everything we do, they rely on us for reliable, fast, secure and professional service.
To ensure we deliver the best possible service, we train our engineers to the highest technical standards and work to our own industry-leading service level agreement (SLA).
We tailor our remote IT services to suit your business, either as a fully managed package, or co-managed working with your internal IT team.
Request a call to discuss your needs
Support that works for you
Here are some ways we can help your business
- Monthly performance reporting.
- Network, infrastructure and vendor documentation.
- Ticket trend analysis and ‘problem’ device identification.
- 24/7/365 monitoring and alerting for servers, workstations and network devices.
- Direct access via phone, email, secure portal & chat app.
- Backup & business continuity systems management, monitoring and monthly trial restoration of data.
- Anti-malware and anti-spyware software and management.
- Microsoft, network device and 3rd party patch management.
Transform Your Business Today
Embrace the Power of Managed IT Services!
or give us a call at (+30) 2109813870
4 Reasons to Choose us as your managed IT support provider
| 01 Get a clear picture of your current systems
Whether you're a small business or a large corporation, knowing your business systems work effectively is essential.
Every quarter, we run audits across your entire IT estate. These best practice audits allow us to understand your present position, identify challenges, and outline business goals. Once we have a clear picture, we can work on overcoming issues and aligning your technology with your goals.
| 02 Driving continuous improvement and reducing risk
Downtime not only costs your business money but valuable customers too.
When it comes to technology, we believe a proactive approach is always best, which is why we monitor your network to ensure that new and existing technologies are maintained to OPENSHOP health standards and reduce vulnerabilities.
| 03 Mapping out your goals
Technology evolves at a rapid pace and demands your constant attention. With an effective fully managed IT support strategy, you’ll be able to make decisions to facilitate your broader business goals confidently.
Before building an IT strategy, we carefully assess your current position against your business goals. Our quarterly strategic reviews of your ‘roadmap’ will ensure a stable and predictable IT service, from budgeting to system uptime.
| 04 Delivering service excellence
When you have an IT issue, you want it fixed quickly and know that you won’t run into the same problem again. Unfortunately, while it sounds like a simple task, this level of service can be hard to come by.
Our skilled and friendly service desk engineers are on hand to get you back on track. They resolve over 60% of issues on the same day.
To help take care of those pesky IT issues that keep coming back, our Technical Alignment Team uses ticket trend analysis and end-user training to get to the root of the problem, fixing it once and for all.
Talk to an expert today
Get in touch to learn more about our Managed IT Serviceor give us a call at (+30) 2109813870.
