Empowering Businesses Through Managed IT
As a renowned Managed Service Provider (MSP), our customers rely on us to provide reliable, fast, and professional service for day-to-day IT issues and more. To ensure we deliver the best possible service, we train our support team to the highest technical standards and work to our industry-leading service level agreement (SLA).
We take control of your technology to ensure it delivers the best possible value and you can focus on core business goals.
Request a call to discuss your needs
Not only does our managed IT service offering cover cost-effective technical and strategy support, but it also has a wide range of security services to strengthen your defences.
Our service covers everything your business needs to operate in today's cyber risk environment, from mitigation to detection and response.
- Access to an in-house IT team of friendly, skilled and qualified engineers.
- Unlimited on-site & remote technical support.
- Access our Service Desk via phone, email, and customer portal.
- 3rd party vendor liaison.
- Microsoft certified engineers.
- 24/7/365 Monitoring and Alerting for Servers, Workstations and Network Devices.
- Backup & business continuity systems management, monitoring and monthly trial restoration of data.
- Anti-virus and anti-spyware software and management.
- Microsoft, network device and 3rd party patch management.
- Endpoint and Detection Response solution.
- End-user security awareness training.
Transform Your Business Today
Embrace the Power of Managed IT Services!
or give us a call at (+30) 2109813870
4 Reasons to Choose us as your managed IT support provider
| 01 Get a clear picture of your current systems
Whether you're a small business or a large corporation, knowing your business systems work effectively is essential.
Every quarter, we run audits across your entire IT estate. These best practice audits allow us to understand your present position, identify challenges, and outline business goals. Once we have a clear picture, we can work on overcoming issues and aligning your technology with your goals.
| 02 Driving continuous improvement and reducing risk
Downtime not only costs your business money but valuable customers too.
When it comes to technology, we believe a proactive approach is always best, which is why we monitor your network to ensure that new and existing technologies are maintained to OPENSHOP health standards and reduce vulnerabilities.
| 03 Mapping out your goals
Technology evolves at a rapid pace and demands your constant attention. With an effective fully managed IT support strategy, you’ll be able to make decisions to facilitate your broader business goals confidently.
Before building an IT strategy, we carefully assess your current position against your business goals. Our quarterly strategic reviews of your ‘roadmap’ will ensure a stable and predictable IT service, from budgeting to system uptime.
| 04 Delivering service excellence
When you have an IT issue, you want it fixed quickly and know that you won’t run into the same problem again. Unfortunately, while it sounds like a simple task, this level of service can be hard to come by.
Our skilled and friendly service desk engineers are on hand to get you back on track. They resolve over 60% of issues on the same day.
To help take care of those pesky IT issues that keep coming back, our Technical Alignment Team uses ticket trend analysis and end-user training to get to the root of the problem, fixing it once and for all.
Talk to an expert today
Get in touch to learn more about our Managed IT Serviceor give us a call at (+30) 2109813870.
