Co-managed IT Support for internal IT Teams
Does your internal IT department or IT manager need time to focus on strategic IT tasks and projects? We’ll seamlessly integrate into your organisation to become an extension of your IT team, adding technical resources, security and value to your IT operation.
Partially outsourcing IT support is an excellent way for organisations to free up time and resources. By delegating the responsibility of IT maintenance and services to a professional team, businesses can focus on their core operations without worrying about constantly managing their systems. In addition, with our managed services, you can trust that your hardware, software, and other essential elements are in good hands. This allows you to make better use of both your time and finances.
Does your internal IT department need additional support?
If any of the following applies to you, you’ve come to the right place:
- Your in-house IT team are stretched for resource.
- There are skillset gaps within your internal IT Team.
- You're missing key IT support tools.
- There is little time to focus on IT strategy.
- IT projects are falling behind schedule.
- The threat of cyber attacks weighs heavily.
- Downtime and loss of productivity are causing concern.
- Your IT infrastructure is overcomplicated.
Request a call to discuss your needs
Reliable IT services for internal IT departments
Most commonly, the co-managed IT service model is adopted by businesses that require some support for their internal IT department. It’s not about replacing an internal IT team but simply supporting them with the right kind of managed help from outside the business.
Here are some ways we can help your business
- Support you with IT project delivery.
- Overflow support 1st/2nd line support.
- 3rd line escalation support.
- Enable access to world-class IT support tools.
- Be your “Virtual” IT Director.
- Provide emergency IT support.
- Monitor the IT environment 24/7.
- Managed Network.
Transform Your Business Today
Embrace the Power of Managed IT Services!
or give us a call at (+30) 2109813870
4 Reasons to Choose us as your managed IT support provider
| 01 Get a clear picture of your current systems
Whether you're a small business or a large corporation, knowing your business systems work effectively is essential.
Every quarter, we run audits across your entire IT estate. These best practice audits allow us to understand your present position, identify challenges, and outline business goals. Once we have a clear picture, we can work on overcoming issues and aligning your technology with your goals.
| 02 Driving continuous improvement and reducing risk
Downtime not only costs your business money but valuable customers too.
When it comes to technology, we believe a proactive approach is always best, which is why we monitor your network to ensure that new and existing technologies are maintained to OPENSHOP health standards and reduce vulnerabilities.
| 03 Mapping out your goals
Technology evolves at a rapid pace and demands your constant attention. With an effective fully managed IT support strategy, you’ll be able to make decisions to facilitate your broader business goals confidently.
Before building an IT strategy, we carefully assess your current position against your business goals. Our quarterly strategic reviews of your ‘roadmap’ will ensure a stable and predictable IT service, from budgeting to system uptime.
| 04 Delivering service excellence
When you have an IT issue, you want it fixed quickly and know that you won’t run into the same problem again. Unfortunately, while it sounds like a simple task, this level of service can be hard to come by.
Our skilled and friendly service desk engineers are on hand to get you back on track. They resolve over 60% of issues on the same day.
To help take care of those pesky IT issues that keep coming back, our Technical Alignment Team uses ticket trend analysis and end-user training to get to the root of the problem, fixing it once and for all.
Talk to an expert today
Get in touch to learn more about our Managed IT Serviceor give us a call at (+30) 2109813870.
