Clear Answers. Real Support.

We’re here to help — below you’ll find answers to the most common questions about our services, pricing, and approach. If you don’t find what you’re looking for, feel free to contact our team — we’re just a message away.


Your Questions Answered


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1What are Managed IT Services?

Managed IT Services refer to the ongoing management and support of your IT systems by a specialised provider (MSP) like OPENSHOP, for a fixed monthly fee.

This typically includes:

  • Unlimited helpdesk support
  • Preventative maintenance
  • System monitoring
  • Strategic advice and security updates

You invest in the right tools and infrastructure, and we ensure everything runs smoothly and securely.

2How is OPENSHOP different from a traditional “break/fix” IT vendor?

Many businesses rely on small IT vendors who only react when things go wrong. This “break/fix” model can lead to:

  • More downtime
  • Hidden costs
  • No long-term solutions

OPENSHOP works proactively. We:

  • Prevent problems before they happen
  • Offer 24/7 support
  • Keep your systems updated and secure
  • Provide strategic IT planning
3What are the main benefits of Managed IT Services?
  • Predictable monthly IT costs
  • Reduced downtime and faster problem resolution
  • Advanced cybersecurity protections
  • Regular updates and maintenance
  • Expert support around the clock
  • Scalable solutions that grow with your business
  • Help with compliance and data protection regulations
4How do I choose the right Managed IT Services provider?

When evaluating providers, ask:

  • Do they focus on business outcomes, not just tech jargon?
  • Is their process structured and transparent?
  • Do they clearly outline what’s included — and what’s not?
  • Do they offer complete IT department services or just isolated tasks?
  • Do they take a holistic approach to your entire IT environment?

At OPENSHOP, we tick all the above.

5What IT solutions does OPENSHOP offer?

We provide a full range of business IT services, including:

  • Cloud Services – Migration, optimisation, and full management
  • Software Licensing – Microsoft 365, Adobe, IBM, Veeam, and more
  • Cybersecurity – Comprehensive threat protection and compliance
  • IT Equipment & Infrastructure – Procurement, setup, and ongoing support
6Can you help with hardware or software procurement?
Absolutely. We manage the full lifecycle of your IT assets — from sourcing and pricing to installation and integration. We work with top-tier vendors to ensure your business has reliable, compatible, and fully supported equipment and software.
7What kind of IT equipment do you supply?

OPENSHOP offers a broad range of business-grade IT equipment:

  • Servers & Networking – Secure and scalable infrastructure
  • Workstations & Laptops – High-performance, business-ready devices
  • Peripherals & Accessories – Monitors, printers, UPS, docking stations, and more
  • Cloud-Optimised Devices – Lightweight, mobile solutions for remote work

We supply trusted brands like HP, Dell, APC, D-Link and software from Microsoft, Adobe, IBM, and Veeam.

8How does your pricing work?
Our pricing is tailored to the size, complexity, and goals of your business.
We offer clear, fixed monthly packages — no hidden costs, no surprises.
You’ll receive a detailed quote with everything included.
9How do I get started with OPENSHOP?
Just reach out!
We’ll schedule a discovery call to understand your needs, audit your current systems, and propose a solution tailored to your business.

Straightforward process

Our process is simple, collaborative, and transparent — from first contact to ongoing support.

1

Discovery Call

We explore your goals, challenges, and needs.

2

On-site Assessment

We review your systems and meet with key stakeholders.

3

Analysis & Strategy

We craft a tailored IT strategy that aligns with your objectives.

4

Services Delivered

We present our recommendations and begin supporting your operations.

Talk to an IT Expert

Let’s explore how OPENSHOP can support your organisation with tailored IT solutions. Fill in the form or call us at (+30) 2109813870.


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