OpenShop Foundation respects personal data and manages it in accordance with the obligations imposed by applicable personal data protection laws, both by the company itself and by third parties who process personal data on behalf of the company. To this end, it has made considerable efforts to take all preventive measures to preserve the confidentiality and security of personal data and prevent leaks, deterioration, damage, loss, transmission and access by unauthorised third parties and any other unfair treatment. This privacy policy is designed to help you understand what personal information we collect, how we use it, how we protect it, how we share it, and how you can control it. By accessing our site and/or disclosing to us your own personal data or your partners' personal data as part of our business transactions, you consent to the practices described in this privacy policy.

Who is involved in this privacy policy?

This privacy policy applies to any person, including those who are not yet registered partners, for whom OpenShop Foundation collects and processes its personal data as a data controller or processor.

What personal data do we collect?

OpenShop Foundation processes, in accordance with Regulation 2016/679 of the European Parliament and the applicable national law L.4624/2019, the personal data you provide to OpenShop Foundation regarding the purchase of goods, the use and purchase of services (e.g. when ordering products from the online store, sending a newsletter or handling a claim through call centre claim). We do not collect personal data that discloses racial or ethnic origin, political opinions, religious or philosophical beliefs, genetic data, biometric data processed solely to identify a person, health data and any other sensitive data established by the current legislation on data protection. We collect contact information and other personal data that you provide to us when you communicate with us through a variety of methods (e.g., when you send an email or message via the contact form when you make a phone call or attend a conference call, when you create a Partner account or have a business transaction with us).

For what legitimate purposes can we use your personal information?

We may use your personal information for the following purposes:

  • Provision of services and technical support.
  • To inform our partners about our products and services.
  • To manage and improve our products and services.
  • To improve the quality of our products and services.
  • Carrying out promotions and communication with our partners.
  • For internal purposes and solely for the purposes of service, fraud and abuse prevention or other public security-related purposes.

How do we keep your personal data secure?

We have taken the necessary technical and organisational measures to prevent unauthorised access or disclosure and ensure your personal data's proper use. In collecting, processing, storing, or transmitting sensitive data such as financial information, we use access control mechanisms and security procedures and encryption technologies to protect personal data from unauthorised access, use or disclosure. OpenShop Foundation retains data for as long as required or permitted by law and as long as the data continues to have a legitimate business purpose.

How do we share your personal data?

OpenShop Foundation discloses personal data solely to implement sales and service contracts and only to affiliated companies that have been assigned a part of the contract, such as suppliers of products and services, authorised representatives, shipping companies, and other partners. In these cases, the OpenShop Foundation remains responsible for processing personal data, defines the details of the processing, and concludes a specific data processing contract with the partnering companies that meet the specifications and requirements set out in the applicable legal framework protection of personal data. Your personal data are treated with complete confidentiality. Employees who process personal data are bound by a confidentiality clause or are subject to an appropriate regulatory obligation of confidentiality.

Your rights in relation to your personal data

Every individual working with OpenShop Foundation enjoys the following rights to control and manage their personal data:

  • You have a right to know what kind of personal data we hold.
  • You have the right to request the correction of your personal data we hold.
  • You have the right to request the deletion of your personal data we hold.

If you want to exercise your rights regarding your personal data or if you have any questions, please get in touch with us via the contact form or email at

Protection of personal data related to children

OpenShop Foundation does not consciously collect personal data from children, as defined by local law. Our products, services, and promotions are aimed at legal entities and individuals with valid and active professional VAT IDs who have reached the age of 18.

Changes to the privacy policy

This Privacy Policy may be reviewed at any time. However, in case of revision, OpenShop Foundation undertakes to inform users via this website.

Authority for Personal Data Protection

If you have questions about the legal framework for personal data protection or if you believe that your rights may be violated, you may contact the Data Protection Authority, Kifissias Avenue 1, Athens 11523, phone 2106475600 or at

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