Frequently Asked Questions

Frequently Asked Questions

Frequently Asked Questions2023-10-18T18:13:38+02:00

Explore Our FAQs for Quick Answers

Here you can find answers to some of the most frequently asked questions. We aim to anticipate your questions and provide clear, concise, and insightful responses, ensuring that you can easily access the information you need. If you don’t find the answers you’re looking for here, please don’t hesitate to reach out to our dedicated customer support team, who are always ready to assist you.


What are managed IT/Security services?2023-09-13T18:01:08+02:00

Managed IT/Security services are outsourced solutions provided by Managed Service Providers (MSPs) to effectively manage and secure an organisation’s IT infrastructure and cybersecurity measures. These services encompass a wide range of activities, including network monitoring, hardware and software maintenance, cybersecurity threat detection and prevention, data backup and recovery, and IT support. The primary goal of managed IT/Security services is to enhance operational efficiency, reduce downtime, mitigate cybersecurity risks, and provide expert support, allowing businesses to focus on their core operations while ensuring the reliability and security of their IT systems.

What are Cloud Managed Solutions, and how do they differ from traditional IT solutions?2023-09-13T19:03:29+02:00

Cloud Managed Solutions are IT services and resources that are hosted and managed in the cloud rather than on local, on-premises servers. They differ from traditional IT solutions in that they offer greater scalability, accessibility from anywhere with an internet connection, and reduced reliance on physical infrastructure.

How does OPENSHOP’s hardware procurement consultation service work?2023-09-13T15:00:22+02:00

OPENSHOP’s hardware procurement consultation service is designed to provide you with tailored recommendations and expert guidance for your hardware needs. Here’s how it works:

1. Comprehensive Assessment:

  • Our team of experts conducts a thorough assessment of your business’s specific hardware requirements. This includes evaluating factors such as your IT infrastructure, performance needs, and budget constraints.

2. Customised Hardware Proposal:

  • Based on the assessment, we create a comprehensive hardware procurement proposal. This proposal includes our recommendations for the most suitable hardware solutions, carefully chosen to meet your needs and offered at competitive prices.
What types of software categories does OPENSHOP provide licensing solutions for?2023-09-13T16:29:46+02:00

OPENSHOP offers licensing solutions for a wide range of software categories, including:

  • Operating Systems: We provide licenses for operating systems such as Windows, SUSE Linux, and others, ensuring a stable and secure computing environment.
  • Productivity Suites: Enhance team productivity with licensed suites like Microsoft 365, Adobe Creative Cloud, and more. We assist in selecting the right suite for your workflow, ensuring compliance and cost-effectiveness.
  • Specialised Software: We source and manage licenses for specialised software applications tailored to your specific tasks or industries, including IBM SPSS, Autodesk AutoCAD, and more.
What types of hardware can OPENSHOP help me procure?2023-09-13T15:00:30+02:00

OPENSHOP can assist you in procuring a wide range of hardware, including:

  • Desktop and laptop computers
  • Servers
  • Networking equipment
  • Printers
  • Consumables
  • Other technology assets

Our services are designed to meet the full spectrum of your business needs.

Why do my business need managed IT services?2023-09-13T20:18:19+02:00

Your business may benefit from Managed IT services for several compelling reasons:

  1. Expertise and Support: Managed IT service providers bring expertise and experience to the table. They have a team of skilled professionals who can handle complex IT tasks, provide technical support, and ensure your IT infrastructure runs smoothly.
  2. Cost Savings: Outsourcing IT management can be more cost-effective than maintaining an in-house IT department. With Managed IT services, you can avoid the expenses associated with hiring, training, and retaining IT staff.
  3. Focus on Core Activities: By entrusting IT management to experts, your business can focus on its core activities and strategic objectives, rather than getting bogged down by IT issues and maintenance.
  4. Enhanced Security: Managed IT service providers are well-versed in cybersecurity best practices. They can implement robust security measures to protect your data and systems from threats, ensuring compliance with industry regulations.
  5. Reduced Downtime: Proactive monitoring and maintenance of IT systems help prevent downtime and ensure maximum uptime for your business operations. This minimises disruptions and potential revenue losses.
  6. Scalability: Managed IT services are scalable, allowing your business to adjust services as needed to accommodate growth or changes in IT requirements.
  7. Access to Advanced Technologies: Managed IT providers keep up with the latest technology trends and innovations. They can help you leverage cutting-edge solutions and stay competitive in your industry.
  8. Data Backup and Recovery: Managed IT services often include robust data backup and recovery solutions, ensuring that your critical data is protected and can be quickly restored in the event of data loss or disasters.
  9. Compliance and Regulations: If your business operates in an industry with specific compliance requirements, a Managed IT service provider can help you navigate and adhere to these regulations, reducing the risk of non-compliance and associated penalties.
  10. Peace of Mind: Knowing that your IT systems are being monitored, maintained, and secured by professionals can provide peace of mind. It allows you to focus on growing your business without constantly worrying about IT issues.

In summary, Managed IT services can offer your business a competitive edge by providing cost-effective, expert IT support, improved security, reduced downtime, and the ability to concentrate on strategic goals rather than IT management.

What licensing models and options does OPENSHOP provide for software licensing?2023-09-13T16:50:02+02:00

Depending on the options offered by the software manufacturers, we may provide you with the following software licensing options, including:

  • User and Device Licences: Depending on your organisation’s needs, we provide user-based licences, device-based licences, or a combination of both to align with your operational structure and budget constraints.
  • Subscription and Perpetual Licences: You can choose between subscription-based licences with regular updates or perpetual licences with a one-time purchase, allowing you to select the model that best suits your long-term organisation strategy.
  • Sector-Specific Licensing: OPENSHOP offers specialised licensing solutions tailored to the unique requirements of the Education, Commercial, and Government sectors. Whether you are in education, running a commercial enterprise, or part of a government organisation, we can provide licensing models designed to meet your sector’s specific needs.
What are the benefits of adopting Cloud Managed Solutions for my business?2023-09-13T19:05:53+02:00

The benefits of adopting Cloud Managed Solutions include cost savings, scalability to accommodate growth, enhanced security, automatic updates and maintenance, improved collaboration, and the ability to access data and applications from any location.

Can I choose to purchase hardware from a different supplier based on your recommendations?2023-09-13T15:00:40+02:00

Yes, you have the freedom to choose where you purchase the hardware. You are not obligated to buy from a specific supplier. OPENSHOP’s goal is to provide you with valuable insights and guidance to make informed decisions.

We offer two consultancy options:

  • Consultation Only: If you prefer to handle the procurement process independently, we can provide you with expert advice and recommendations.
  • Consultation and Supply: If you wish, we can assist in the procurement process by sourcing and supplying the recommended hardware to you.

Our commitment is to empower you with the knowledge and choices that best serve your business. Whether you decide to purchase from our recommended suppliers or choose an alternative, OPENSHOP is here to support you in achieving your hardware procurement goals.

Do you offer software installation and upgrade services for the licenses we purchase?2023-09-13T16:20:47+02:00

Yes, OPENSHOP provides comprehensive software installation and upgrade services to enhance your experience with the licenses you purchase. Here’s what you can expect:

  • Software Installation: When you acquire software licenses through OPENSHOP, our team of experts can assist you in installing and configuring the software on your systems. We ensure that the installation process is smooth and that the software is correctly set up to meet your specific requirements.
  • Upgrade Services: If you’re looking to upgrade your existing software licenses to newer versions or add additional features, OPENSHOP can guide you through the process. We help you assess compatibility, plan the upgrade, and ensure a seamless transition.
  • Customisation: Our experts can tailor the software installation and configuration to align with your business needs. We consider factors such as user preferences, security settings, and integration requirements to ensure optimal performance.
  • Training and Support: Alongside installation and upgrades, we offer training and support services to help your team get the most out of the software. We provide resources and assistance to ensure a smooth transition and efficient use of the software.

At OPENSHOP, we believe in providing end-to-end support for your software needs. Whether you need assistance with installation, upgrades, customisation, or ongoing support, our team is dedicated to ensuring that your software licenses contribute to your organisation’s success.

Are managed IT/Security services suitable even for a one-person business?2023-09-13T18:13:19+02:00

Yes, managed IT and security services can be suitable for a one-person business, often referred to as a solo entrepreneur or sole proprietorship. Even small businesses with a single owner-operator can benefit from managed services in several ways:

  1. Technical Expertise: Managed service providers (MSPs) bring technical expertise to the table, which can be invaluable for a business owner who may not have a strong IT background. This expertise ensures that IT systems are set up correctly, maintained, and secure.
  2. Time Savings: As a one-person business owner, your time is precious. Outsourcing IT management to an MSP frees up your time to focus on core business activities, such as growing your client base or developing products and services.
  3. Security: Cybersecurity threats can affect businesses of all sizes, including solo entrepreneurs. Managed security services can help protect your business against cyberattacks, data breaches, and other security risks.
  4. Cost-Effective: Many MSPs offer scalable pricing models, allowing you to pay for only the services you need. This can be cost-effective for small businesses with limited budgets.
  5. Reliability: Managed services can provide 24/7 monitoring and support, ensuring that your IT systems are reliable and minimising downtime that could disrupt your business operations.
  6. Scalability: As your business grows, you can easily scale up your managed IT services to accommodate increased needs and complexities.
  7. Compliance: If your business operates in an industry with specific regulatory requirements, an MSP can help ensure that your IT systems and data management practices are compliant with these regulations.
  8. Data Protection: Managed IT services often include data backup and recovery solutions, ensuring that your critical business data is protected and can be restored in case of data loss.

While the scope of services and costs may vary, managed IT and security services can provide solo entrepreneurs with peace of mind, technical support, and the ability to focus on their business goals without being burdened by IT challenges. It’s important to choose an MSP that offers services tailored to the needs and size of your business.

How secure are Cloud Managed Solutions, and what measures are in place to protect my data?2023-09-13T19:07:50+02:00

Cloud Managed Solutions prioritise security with measures such as data encryption, multi-factor authentication, regular security audits, and compliance with industry-specific regulations like GDPR.

Does OPENSHOP exclusively supply equipment from specific vendors?2023-09-13T15:00:50+02:00

OPENSHOP collaborates with reputable brands and manufacturers to provide top-quality hardware. Our partnerships encompass a range of well-established industry leaders. However, we do not limit ourselves to working exclusively with a select few equipment vendors. Instead, our primary goal is to identify the finest products that align with our clients’ requirements. We assess your business’s technology needs and offer recommendations for the optimal solution.

What types of security threats do Managed Security Services protect against?2023-09-13T18:26:04+02:00

Managed Security Services protect against a wide range of security threats, including malware, viruses, ransomware, phishing attacks, data breaches, and more. They employ advanced threat detection, prevention, and response measures to safeguard your business data and systems.

Do you offer tailored Cloud Managed Solutions to meet my specific business needs?2023-09-13T19:15:59+02:00

Yes, at OPENSHOP, we specialise in providing tailored Cloud Managed Solutions to meet your specific business needs. Our approach is to work closely with you to understand your unique requirements, challenges, and objectives. We then design and implement cloud solutions that are customised to address your specific IT and business demands. Whether you require advanced email and calendar management, document storage and collaboration tools, virtual desktops, or any other cloud-based services, we are dedicated to crafting a solution that aligns perfectly with your organisation’s goals.

Does OPENSHOP install the newly purchased equipment at our business location?2023-09-13T15:01:02+02:00

Yes, OPENSHOP offers a comprehensive installation service for your newly purchased equipment. We have an extensive network of partners and certified technicians who can professionally install and configure all equipment. Our aim is to ensure that everything is functioning correctly before we conclude the installation process.

Why Choose OPENSHOP for Managed IT and Security Services?2023-09-13T18:55:00+02:00

OPENSHOP stands out as your top choice among managed service providers for several reasons:

  1. Experience and Trust: We bring a wealth of experience to the table, earned through years of providing reliable and trusted managed IT and Security services. Our track record speaks for itself.
  2. Comprehensive Support: We offer flexible support and technical assistance that cover a wide spectrum of managed IT and Security services and support offerings. From network monitoring to cybersecurity management, we’ve got you covered.
  3. Reliability: With OPENSHOP, you can trust that your IT infrastructure is in safe hands. We prioritise reliability and security in everything we do, ensuring your systems are always up and running.
  4. Expert Team: Our team comprises experts in the field who are dedicated to delivering top-notch service. They are readily available to assist you with your IT needs.

When you choose OPENSHOP, you gain access to managed IT services and support that you can rely on. Get in touch with a member of our team today to explore how we can empower your business through our managed services.

Does OPENSHOP ensure the backup of my data and applications within their Cloud Solutions, and how is disaster recovery handled?2023-09-13T19:30:19+02:00

Yes, at OPENSHOP, we prioritise the security and availability of your data and applications within our Cloud Solutions. We implement robust backup and disaster recovery measures to safeguard your critical information. Our disaster recovery procedures include regular backups, redundancy, and failover mechanisms to ensure that your data remains protected and accessible in case of unexpected events.

What happens if the hardware I purchased through OPENSHOP experiences issues during the warranty period?2023-09-13T15:42:53+02:00

If you encounter any issues with the hardware you purchased through OPENSHOP during the warranty period, you can rely on our support. Here’s how we handle warranty-related matters:

  • Troubleshooting: Contact our dedicated support team, and we will assist you in diagnosing the issue and providing guidance on potential solutions.
  • Warranty Coverage: All hardware products come with warranties provided by the manufacturer and the official representative in Greece, adhering to the manufacturer’s terms regarding the warranty in the Greek and European regions. The duration of these warranties varies and can be two, five, or even more years, depending on the specific product. If your hardware is still under warranty, we will help you initiate a warranty claim following the manufacturer’s guidelines.
  • Replacement or Repair: Depending on the manufacturer’s policies and the terms of the warranty, your hardware may be eligible for repair or replacement at no additional cost to you. We will facilitate the warranty process to ensure a swift resolution in compliance with the manufacturer’s conditions.
  • Returns: If the hardware needs to be returned for repair or replacement, we will guide you through the return process, including any required documentation and shipping instructions.
  • Timely Support: Our aim is to provide timely and efficient support to minimise downtime and ensure that your hardware performs optimally.
Can I maintain control over my IT infrastructure while using Managed Services?2023-09-13T18:55:27+02:00

Yes, you retain control over strategic IT decisions while outsourcing routine tasks and maintenance to the managed service provider.

What support options are available for my hardware after the warranty period expires?2023-09-13T15:44:16+02:00

We understand that hardware may require ongoing support even after the warranty period ends. Here’s what you can expect from OPENSHOP post-warranty:

  • Extended Support: While the manufacturer’s warranty may have expired, we offer extended support options to meet your ongoing needs. These options may include maintenance contracts, on-demand support, and hardware servicing agreements.
  • Upgrades and Replacements: If your hardware is no longer covered by the warranty, but you’re looking to upgrade or replace it, OPENSHOP can assist you in identifying suitable options and procuring new hardware.
  • Consultation: Our experts are available to provide ongoing consultation to ensure that your hardware remains aligned with your business objectives. We can advise on hardware refresh cycles and technology advancements.
  • Cost-Effective Solutions: We offer cost-effective solutions to help you maintain and extend the lifespan of your hardware investments while optimising performance.
  • Flexible Support Plans: Our post-warranty support plans are designed to be flexible, allowing you to choose the level of support that best suits your requirements and budget.

At OPENSHOP, we believe in providing continuous support to help you get the most out of your hardware investments, even after the warranty period. Our goal is to ensure that your IT infrastructure remains reliable and efficient throughout its lifecycle.

3 Reasons to Choose Our Services

| 01 Expertise.

Our team boasts extensive skills and knowledge, ensuring top-tier solutions tailored to your needs.

| 02 Reliability.

We prioritise responsiveness, transparency, and accountability, guaranteeing dependable support.

| 03 Cost-Effective.

Our customisable, budget-friendly solutions help maximise your IT investments for business success.

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